7E20--Vet Center Call Center (VCCC) Operations Support Services

Combined Synopsis/Solicitation Notice Combined Synopsis/Solicitation Notice Page 4 of 4 Combined Synopsis/Solicitation Notice *= Required Field Combined Synopsis/Solicitation Notice Page 1 of 4 DESCRIPTION Combined Synopsis/Solicitation For Vet Center Call Center (VCCC) Operations Support Services This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Federal Acquisition Regulation (FAR) subpart 12.6, Streamlined Procedures for Evaluation and Solicitation for Commercial Items, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested. Solicitation number 36C25922Q0777 is issued as a request for quote (RFQ). The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2022-04. This acquisition is being competed as unrestricted. The North American Industry Classification System (NAICS)

code is 561421-Telephone Answering Services with a business size of $16.5 Million. The PSC is 7E20-IT and Telecom End User: Conferencing, AV, Helpdesk, Deskside Support, Workspace, Printers, Collaboration and Productivity Tools (Hardware and Perpetual License Software). Department of Veterans Affairs, Network Contracting Office 19 Located at 6162 S. Willow Drive, Suite 300, Greenwood Village, Colorado 80111, in support of the VHA Readjustment Counseling Services, Vet Center Call Center, 14148 Denver West Parkway, Bldg 51, Suite 335, Lakewood, CO 80401 is seeking to procure services in accordance with the Performance Work Statement and price schedule. The Contractor shall price for Veteran Center Call Center (VCCC) operations support services. ESTIMATED Period of Performance (PoP): One-year base period of 29 September 2022 to 28 September 2023 with four (4) one-year option periods. Quotes are due 09/26/2022 @ 11:00AM MST. All questions/inquiries must be submitted to the contract specialist via electronic mail (e-mail) not later than 09/20/2022 @ 11:00AM MST. Inquiries submitted via telephone calls will be re-directed to an e-mail submission. Submit quotes or any questions to the attention of Catherine Kennedy via email to: catherine.kennedy@va.gov. Please include Quote: Solicitation 36C25922Q0777 in subject line.