CONTRACT: REQUEST FOR PROPOSAL FOR MERCHANT CARD PROCESSING AND VALIDATED POINT TO POINT ENCRYPTED SOLUTION SERVICES

expired opportunity(Expired)
From: New Hampshire Department of Administrative Services(State)
RFP 2630-23

Basic Details

started - 08 Nov, 2022 (16 months ago)

Start Date

08 Nov, 2022 (16 months ago)
due - 23 Jan, 2023 (14 months ago)

Due Date

23 Jan, 2023 (14 months ago)
Bid Notification

Type

Bid Notification
RFP 2630-23

Identifier

RFP 2630-23
Department of Administrative Services

Customer / Agency

Department of Administrative Services
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Page 6 of 34 Contractor Initials ________ Date ________ 2.6 Timeline The timeline below is provided as a general guideline and is subject to change. The State reserves the right to amend this schedule at its sole discretion and at any time through a published Addendum. Action Target Completion Date RFP Released and Posted 11/22/2022 Deadline for Vendor Questions/RFP Clarifications 12/16/2022 4:00PM EST Vendor Questions Answered 1/9/2023 Proposals Due 1/23/2023 1:00PM EST Anticipated Contract Effective Date Upon G&C Approval in March/April 2023 Page 7 of 34 Contractor Initials ________ Date ________ 2.7 Criteria for Evaluation and Scoring The States designated evaluation team will evaluate the proposals received in response to this RFP, review and score Vendor responses, and select the highest scoring proposal based on consensus and based on the financial and non-financial criteria outlined in this RFP. Each proposal shall be evaluated initially to determine compliance with the States
minimum qualifications and submission requirements. Proposals that fail to meet the minimum qualifications and submission requirements shall be eliminated from further consideration for this contract. Proposals that meet the minimum qualifications and submission requirements shall be further evaluated in accordance with the States selection criteria. Vendors are advised that this is not a low bid award and that the scoring of the financial section will be conducted separately and then combined with the scoring of the non-financial section to determine the overall highest scoring Vendor. State officials responsible for the selection of a Vendor shall ensure that the selection process accords equal opportunity and appropriate consideration to all who are capable of meeting the specifications. Failure to provide all information requested in this RFP may result in disqualification of the proposal. Vendors chosen from the review process may be called on to demonstrate their products and/or service offering. The selected Vendors will make arrangements with the Bureau of Purchase and Property to demonstrate their products and/or service offering. The State shall not be liable for any costs incurred by the Vendor in preparation of its demonstration. All costs incurred are the Vendors sole responsibility. Reference checks, to the extent they are utilized by the State, will be used to refine and finalize scores. Vendor are required to furnish information that demonstrates financial stability and responsibility. Vendor must provide responses for all technical and financial information as requested throughout this RFP. 2.8 Scoring Categories CATEGORIES POINTS TECHNICAL PROPOSAL with the following potential maximum scores for each category: 50 Vendor Qualifications and Experience Executive Summary Experience and Customer Base Financial Stability and Responsibility 25 Technical Qualifications, Project Plan, Security, Support and Performance Technical Capabilities Project Plan for Transition and Implementation of Services Security PCI DSS Compliance Vendor Support and Ability to Meet Performance Goals 25 PRICE PROPOSAL with the following potential maximum scores for each category 50 Attachment A Price Offer Section Attachment A-1 Merchant Card Processing Services 28 Attachment A-2 Validated P2PE Solutions 7 Program Benefits and Value-Added Services 15 TOTAL POTENTIAL TECHNICAL AND PRICE POINTS 100 2.9 Technical Scoring (50 Total Points) A consensus scoring process will measure the degree to which each Vendors proposal meets the following technical criteria: Relevant experience, capacity and qualifications. Page 8 of 34 Contractor Initials ________ Date ________ Financial stability and responsibility. Technical capacity and ability to meet the technical requirements of the State. Proposed approach, work plan and timeline for statewide implementation of services and product. Ability to provide complete information security. Proposed customer support and performance goals. Completeness and quality of the response to each question. Degree to which response demonstrates a thorough and thoughtful understanding of the needs of the State and the long- term success of the Plan as described in this RFP. The States evaluation team will select a Vendor based upon the criteria and standards contained in this RFP and from applying the weighting in this section. Initial technical scoring will be based off of consensus scoring from the Vendors submitted proposal. The State intends to invite up to five (5) initial high-scoring vendors for vendor presentations. Upon conclusion of presentations, the State may adjust technical scoring. 2.10 Price Scoring (50 Total Points) Attachment A-1 Merchant Card Processing Services (28 Points) The Price (financial) Scoring will be based on the Price Offer Sheet Attachment A Section A-1 Merchant Card Processing Services of this RFP. Scoring will be based on the grand total of all sections (1, 2, 3, 4) based on the example criteria provided. The selected lowest cost proposal will receive all 28 points allocated for the financial score. Financial scores for all other proposals will be calculated using the following equation (scores will be rounded to the nearest whole number): Lowest overall Vendor cost /Vendor cost X 28 = Points Assessed Example: Vendor A Total Cost is $25,000.00 Vendor B Total Cost is $27,500.00 Vendor A: $25,000 / $25,000 X 28 = 28 Points Assessed to Vendor A Vendor B: $25,000 / $27,500 X 28 = 25 Points Assessed to Vendor B Attachment A-2 Validated P2PE Solutions (7 Points) The Price (financial) Scoring will be based on the Price Offer Sheet Attachment A Section A-2 Validated P2PE Solutions of this RFP. Scoring will be based on the grand total of section 1, based on the example criteria provided. The selected lowest cost proposal will receive all 7 points allocated for the financial score. Financial scores for all other proposals will be calculated using the following equation (scores will be rounded to the nearest whole number): Lowest overall Vendor cost /Vendor cost X 7 = Points Assessed Example: Vendor A Total Cost is $25,000.00 Vendor B Total Cost is $27,500.00 Vendor A: $25,000 / $25,000 X 7 = 7 Points Assessed to Vendor A Vendor B: $25,000 / $27,500 X 7 = 6 Points Assessed to Vendor B Program Benefits and Value-Added Services (15 Points) The State will evaluate Program Benefits and proposed Value-Added Services based on the most advantageous program compared on an annual basis against sample data representing the States estimated spend and number of transactions. Points will be awarded based on the greatest financial benefit to the State using the account data represented in Attachment A as well as Agency Profiles defined herein. Vendors scores will be assessed on a sliding scale. The maximum of 15 points will be awarded to the Vendor offering maximum benefit. Alternative Vendors scores will be reduced by two points for every percentage point that is higher than the low-cost proposal. 2.11 Contract Award The award shall be made to the qualified Vendor meeting the criteria established in this RFP and receiving the highest score. Formal and final selection of the Vendor, however, is contingent upon the successful negotiation and the proper execution of all contract documents (acceptable to the State) and the approval of the Governor and Executive Council. The State reserves Page 9 of 34 Contractor Initials ________ Date ________ the right to reject any or all proposals or any part thereof. If an award is made, it shall be in the form of a State of NH contract. Should the State be unable to reach agreement with the selected Vendor during contract discussions, the State may then undertake contract discussions with the second highest scoring Vendor and so on, or the State may reject all proposals, cancel this RFP, or solicit new proposals under a new procurement process. 3.0 SECTION III: MINIMUM QUALIFICATIONS AND PROFILES 3.1 Minimum Qualifications The Vendor shall provide merchant card processing services, point to point encrypted terminals and, optionally, gift card services as described herein. The State has agencies and divisions, each of which have their own unique requirements and processes using different environments. These processes occur throughout the state as well as online. The awarded Vendor must be capable of accommodating the needs of each individual agency and provide acceptable solutions without additional cost to the State. The Vendor shall provide both a biller funded model and convenience fee model. Currently, one agency, Department of Revenue Administration, processes credit cards via a convenience fee model. The Awarded Vendor will assume all PCI responsibility when supporting this agency. The other agencies operate via a biller funded model. The Awarded Vendor will be required to support the States current processing methods and integrate into their hosted solutions. The Vendor shall have a minimum of ten (10) years of experience in provisioning merchant card services and a minimum of five (5) years of experience in provisioning PCI-validated point-to-point encrypted payment solution services to government customers. Administrative and technical staff shall be of sufficient size and knowledge base to support the State in its initiatives. 3.2 State of New Hampshire Merchant Card Services Administrator The Department of Administrative Services Merchant Card Services (MCS) Administrator will be the primary contact for all services. All Agency requests will come through and receive approval by the MCS Administrator prior to implementation. This applies to all of the following, but is not limited to, new merchant ID requests, administrative access and access to any and all reporting systems, virtual terminals, equipment requests, new services, modification to current services and termination of services. It would be the States preference for the MCS Administrator to have the ability to directly add, modify and terminate user profiles of State personnel to the Vendors online reporting sites. 3.3 Agency Profiles Below is a list of the participating State Agencies that are currently processing transactions under the current statewide contracts. If specific information for an environment is needed that is not contained within the RFP, the Vendor will need to sign a non-disclosure agreement for the requested information. STATE OF NEW HAMPSHIRE Locations: 226 Net Sales FY2022: $632,805,959.45 Net Transactions FY2022: 8,705,110 Administrative Office of the Courts Locations: 51 Net Sales FY2022: $14,283,305.46 Net Transactions FY2022: 38,594 Page 10 of 34 Contractor Initials ________ Date ________ Business Description: The NH Judicial Branch consists of the Supreme Court, Superior Courts and Circuit Courts. In addition, there are several locations that help support the system such as the Judicial Branch Administrative Offices and the Superior e-File Center. Card present transactions accepted at locations. Card not present transactions accepted via mail and telephone Department of Administrative Services Locations: 2 Net Sales FY2022: $173,185.00 Net Transactions FY2022: 1,850 Business Description: The NH State Surplus receives surplus vehicle and office supplies from state agencies and local government entities as well as TSA items left behind either willfully or lost and not claimed. The items are then sold at the White Farm location, in person during store hours or at in person and online auctions. The Risk Management Unit collects contributions for employees for their Health and Benefits programs either card present at location or card not-present via the telephone. Department of Agriculture Location: 1 Net Sales FY2022: $10,738.00 Net Transactions FY2022: 378 Business Description: Processes the Weekly Market Bulletin subscription. Card present at location. Card not-present via mail and telephone. Department of Corrections Location: 1 Net Sales FY2022: $234,868.00 Net Transactions FY2022: 1,186 Business Description: New Hampshire Correctional Industries (NHCI) is a program unit of the New Hampshire Department of Corrections. NHCI provides job training skills to inmate workers by operating a series of distinct manufacturing shops. Items are sold, card present, at the NHCI store. Department of Education Location: 1 Net Sales FY2022: $1,286,920.00 Net Transactions FY2022: 12,386 Business Description: The Bureau of Credentialing assists educators, para educators, and school nurses to be certified as teachers, classroom assistants and administrators in all K-12 school settings. Card not-present online transactions. Department of Environmental Services Location: 1 Net Sales FY2022: $2,280,325.00 Net Transactions FY2022: 7,089 Business Description: Certain regulatory payments related to environmental permits, fees and fines are made online or by telephone. Department of Health and Human Services Locations: 2 Net Sales FY2022: $969,663.00 Net Transactions FY2022: 3,078 Business Description: Food Protection Section accepts payment for food establishment licensing fees and fines online. Multiple Offender Program accepts monthly payment obligations by mail and phone.

Department of Administrative Services,25 Capitol Street,Concord,NH 03301Location

Address: Department of Administrative Services,25 Capitol Street,Concord,NH 03301

Country : United StatesState : New Hampshire

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