CAARNG Tier-III Information Technology Services

Information Technology Services in support of the CAARNG Automation Support and Data Networking infrastructure.The awarded contract ensures all Tier-III IT support (administration, configuration, and maintenance) are promptly resolved relating to routers, switches, wireless access points,and firewalls. Providing specialized technical support in the form of building local standardized software images, troubleshooting software images, and creating and deploying software patches using remote administration tools. Providing Application Development and System Administration Services. Providing subject-matter expertise in Microsoft SQL Server Database administration, database, back-up and restore points, and Continuity of Operations (COOP) to all 93 sites and end users (customers) dispersed throughout the state of California.These services are to be performed starting May 15, 2020 to May 14, 2021 with an inclusion for 4 Option Years.The contractor shall provide services along with supporting staff to perform the requirement for:1. Tier III Network Administration2. Tier III System Administration3. Software Image and Patch Administration4. Web Optimization and Configuration5. Full Stack Software