Emergency Dispatch Protocols (EDP)

ProQA and AQUA systems and related applications: • ProQA licenses, training, ongoing maintenance & support. • Expert System Priority Dispatch call-taking. • Two-way CAD integrated Priority Dispatch software system (ProQA). • Automated Quality Assurance Priority Dispatch Case Review software (AQUA). • 24 hour/7day technical support service for Priority Dispatch-related software. • Police Priority Dispatch System version 7. • Fire Priority Dispatch System version 7.1. • Emergency Dispatch Instructor training for The City through the International Academies of Emergency Dispatch. • Provide Priority Dispatch International Emergency Dispatch Certification and Recertification. • Provide International Academies of Emergency Dispatch’s evidenced based protocols that meets or exceeds International Standards. • Provide priority dispatch system cardset trays [springless design for Fire Priority Dispatch System (FPDS) and Police Priority Dispatch System (PPDS) cards for on-line dispatching],

Priority Dispatch System Pilot Guides, and Priority Dispatch System protocol tablets. • Comprehensive Implementation of FPDS and PPDS, consulting services from International Academies of Emergency Dispatch (IAED) by PDC. • Emergency Dispatch Instructor training through the International Academies of Emergency Dispatch. • Quality Improvement Certification (ED-Q) training through International Academies of Emergency Dispatch. • Quality Performance Review (QPR) comprehensive of quality assurance program FPDS, and PPDS web-based Continuing Dispatch Education (CDE) subscription provider. • Access to the College of Emergency Dispatch through International Academies of Emergency Dispatch. • Emergency Fire Dispatch (EFD) and Emergency Police Dispatch (EPD) Stuck Accelerator Tool. • ProQA and AQUA systems and application upgrades as required. Details of NOI 24-008 can be found at: https://discovery.ariba.com/rfx/19161940 Contract duration Refer to the description above for full details. Trade agreements Canadian Free Trade Agreement (CFTA) Canada-European Union Comprehensive Economic and Trade Agreement (CETA) Contracting organization Organization City of Calgary Address 2nd Floor, Building U - 677, 25 Avenue SE, Calgary, AB, T2P 2M5. Calgary, Alberta, T2P 2M5 Canada Contracting authority Ha Nguyen Phone 403-268-1073 Email ha.nguyen@calgary.ca Address 10025 Calgary, Alberta, 403-268-1073 Canada