D317--OTM - Adobe Training Support

INTRODUCTION THIS IS NOT A SOLICITATION. The Department of Veterans Affairs (VA), Veterans Benefits Administration (VBA), Office of Talent Management (OTM), is issuing this Request for Information (RFI) Sources Sought for identifying and proposing tools/services for Virtual Learning Management System (LMS) Suite; Adobe Training Platform Support; Software as a Service (SaaS). This RFI is issued solely for information and planning purposes only. There is no obligation for the Government to acquire any products or services described in this RFI. In accordance with the Federal Acquisition Regulations, responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. No funds have been authorized, appropriated, or received for this effort. The information provided may be used by VBA in developing its acquisition strategy and informing, refining and finalizing the Performance Work Statement (PWS). Interested parties are responsible for adequately

marking proprietary, restricted or competition sensitive information contained in their response. Only electronic responses to this RFI will be accepted. The Government will not pay for any time expended or information submitted in response to this RFI. Eligibility in participating in a future acquisition does not depend upon a response to this RFI. BACKGROUND VBA s Training Management & Performance Improvement (TMPI) division is responsible for oversight and direction for the analysis, design, development, implementation and evaluation of training in support of the VBA s training organizations impacting over 27,000 employees. VBA currently provides a training platform using Adobe products to provide and manage online content and virtual delivery of training to Business Lines and Staff Offices. The demand for this training is increasing, as organizational elements are continually seeking to improve delivery, design and professionalism of VBA s training products. Continuing the use of this training platform will allow for increased collaboration among course managers, students and instructors, as well as progress tracking and evaluation of student proficiency. These online resources will help training administrators and students to develop innovative pedagogy and learning techniques and provide seamless access to information resources. VBA supports use and implementation of LMS Software as a service produced and managed by Adobe to training VBA Staff. VBA requires administration that is intuitive, user friendly, allows for consistency of delivery, and provide options of instructional features aligned to training requirements, tracking of student progress and provide accurate and immediate reporting. The primary goal of this PWS is to support the implementation and continued use of Captivate Prime, Adobe Captivate Authoring Tool, Adobe Connect and consulting and enabling services to best provide nationwide training for VBA staff. This service must be able to conduct LMS functions, interface with current software systems, provide robust reporting, track, monitor, handle multi-media training products, and report learner s progression and provide a repository location to house training products. The contractor shall provide all resources necessary to accomplish the deliverables described in the Performance Work Statement (PWS), except as may otherwise be specified. The contractor shall provide LMS Software as a Service (SaaS) which supports the VBA Virtual Schoolhouse by providing a learning delivery, creation, and hosting environment. The contractor shall provide an eLearning design platform for creation of eLearning content, web conferencing software for online meeting collaboration, virtual classrooms, and webinar services. The contractor shall optimize, and test, all migrated course content associated with the scope of work under this task order leveraging both technological and industry best practices. The contractor is expected to perform services through successful deployment and throughout the life of the period of performance. The scope of work includes working with Government personnel as well as other contractors. INFORMATION SOUGHT CRITICAL CONSIDERATIONS FOR INTERESTED CONTRACTORS The Contractor shall be required to provide and accomplish ALL specific tasks, any optional tasks, and deliverables described within the Performance Work Statement (PWS) listed below. NAICS: 511210 Software Publishers. Responses are solely treated as information for the Government to consider. Direct or Indirect costs incurred in response to this RFI are at the expense of the vendor, not the Government. In accordance with the Federal Acquisition Regulations, responses to this RFI are not offers and cannot be accepted by the Government to form a binding contract. It is requested and appreciated that all contractors interested in participating in this market research effort note their interest by responding to the areas identified in the, Company Details", and the, "Capabilities Statement , sections below. COMPANY DETAILS The page limit for responses to this section is three (3) pages. Provide company point(s) of contact information (name, email address, address, telephone, fax numbers and DUNS number) Identify if your company are any of the following business concern statuses (include all that apply): Service-Disabled Veteran-Owned Small Business (SDVOSB); Veteran-Owned Small Business (VOSB); Small Business (SB); Certified Small Business Administration (SBA) 8(a) firm; Small Disadvantaged Business (SDB); Economically Disadvantage Women-Owned Small Business (EDWOSB); Woman-Owned Small Business (WOSB); Historically Underutilized Business Zone (HubZone) Small Business; Large Business. (SDVOSBs and VOSBs must be verified in www.VIP.gov ) Provide contracting vehicles your company holds, such as GSA or NASA SEWP schedules. CAPABILITIES STATEMENT The page limit for responses to this section is seven (7) pages. Provide a brief narrative summary of your technical approach, with specific expertise and with ramp up time, to meet ALL of VA s requirements within the PWS. Provide an overview, detailing proof of your firm s capabilities to fulfill ALL the requirements within the PWS, to include: organizational; staff capability; and specific experience. Provide up to three (3) contracts as the Prime that your company has performed for the same or similar requirement and of comparable size, complexity and scope. Describe scope, similarities, and differences, as pertinent. RESPONSE INSTRUCTIONS Please submit responses via email to the Contracting Officer, Vernon Mario Quilici at mario.quilici@va.gov . Submissions are due no later than 11/2/2020, 12:00 p.m. (EDT). The email subject line should contain the following: Response to RFI 36C10D21Q0004 OTM, Virtual Learning Management System (LMS) Suite; Adobe Training Platform Support; Software as a Service (SaaS). VBA reserves the right to not reply to any emails, responses, questions and materials submitted in response to the RFI. Mark your response as Proprietary Information if the information included is business sensitive and /or includes trade secrets. RFI responses shall not exceed 10 pages total, to include the capability statement. Responses shall be prepared on standard 8.5 x 11-inch paper (charts may be landscaped but must be on 8.5 x 11-inch paper) and shall be in Times New Roman, font size (12), with 1 margins. All pages of the response shall be appropriately numbered and identified with the RFI number. PERFORMANCE WORK STATEMENT (PWS) DRAFT Veterans Benefits Administration (VBA) Adobe Training Platform Support Services 1. Background VBA s Training Management & Performance Improvement (TMPI) division is responsible for oversight and direction for the analysis, design, development, implementation and evaluation of training in support of the VBA s training organizations impacting over 27,000 employees. VBA currently provides a training platform using Adobe products to provide and manage online content and virtual delivery of training to Business Lines and Staff Offices. The demand for this training is increasing, as organizational elements are continually seeking to improve delivery, design and professionalism of VBA s training products. Continuing the use of this training platform will allow for increased collaboration among course managers, students and instructors, as well as progress tracking and evaluation of student proficiency. These online resources will help training administrators and students to develop innovative pedagogy and learning techniques and provide seamless access to information resources. VBA supports use and implementation of LMS Software as a service produced and managed by Adobe to training VBA Staff. VBA requires administration that is intuitive, user friendly, allows for consistency of delivery, and provide options of instructional features aligned to training requirements, tracking of student progress and provide accurate and immediate reporting. The primary goal of this PWS is to support the implementation and continued use of Captivate Prime, Adobe Captivate Authoring Tool, Adobe Connect and consulting and enabling services to best provide nationwide training for VBA staff. This service must be able to conduct LMS functions, interface with current software systems, provide robust reporting, track, monitor, handle multi-media training products, and report learner s progression and provide a repository location to house training products. 2. Scope of Work The contractor shall provide all resources necessary to accomplish the deliverables described in the Performance Work Statement (PWS), except as may otherwise be specified. The contractor shall provide LMS Software as a Service (SaaS) which supports the VBA Virtual Schoolhouse by providing a learning delivery, creation, and hosting environment. The contractor shall provide an eLearning design platform for creation of eLearning content, web conferencing software for online meeting collaboration, virtual classrooms, and webinar services. The contractor shall optimize, and test, all migrated course content associated with the scope of work under this task order leveraging both technological and industry best practices. The contractor is expected to perform services through successful deployment and throughout the life of the period of performance. The scope of work includes working with Government personnel as well as other contractors. 3. Performance Details 3.1 Periods of Performance The Base Period: March 29, 2021 - March 28, 2022 Option Period One: March 29, 2022 - March 28, 2023 Option Period Two: March 29, 2023 - March 28, 2024 3.2 Place of Performance The product will be a Software as a Solution (SaaS) and Commercial-Off-The-Shelf (COTS) solution therefore there is no place of performance. 3.3 Travel or Special Requirements It is not anticipated that Contractor personnel shall be required to travel in support of the requirements of this contract. In the event travel is required, Travel must be pre-approved at a minimum of five (5) business days in advance by Contracting Officer Representative (COR) and will be reimbursed in accordance with the Federal Travel Regulations (FTR) and Federal Acquisition Regulation (FAR) 31.205-46. The FTR can be referenced at: http://www.gsa.gov/portal/content/102886. Post trip expense reports are required to be submitted to the Contracting Officer s Representative (COR)within five (5) business days of trip completion. The Contractor invoice/billing must include copies of travel expense report and all receipts that support the travel costs claimed during that billing cycle. Local travel within a 50-mile radius from the place of performance is considered the cost of doing business and shall not be reimbursed. Travel performed for personal convenience and daily travel to and from work at the place of performance shall not be reimbursed. The Government shall not be responsible for any relocation expenses, or if necessary, with replacement of personnel, even if replacement of personnel is required. 3.4 Type of Contract Firm Fixed Price 4. Government-Furnished Information, Equipment, and Facilities Government-furnished computers (laptop or desktop PCs) will not be provided by VA. 4.1 Position Sensitivity Since there will be no exchange of Personally Identifiable Information (PII) or VA sensitive information, it is unlikely that Background Investigation (BI) is required. However, should it be determined that BI is needed, all Contractor personnel if needed, and as required, are required to complete a Tier 1 / National Agency Check with Written Inquiries (NACI) background investigation. A Tier 1 / NACI is conducted by Office of Personnel Management (OPM) and covers a five-year period. 4.2 General Requirements 1. All written deliverables and other information will be phrased in layperson language. Statistical and other technical terminology will not be used without providing a glossary of terms. 2. If needed as described in section 4.1, all Contractor personnel who will have access to veterans claims information, for the purposes such as; providing support and testing of platform features, shall complete a background investigation, complete privacy training and sign a confidentiality statement (Rules of Behavior) agreeing to protect the veterans data and privacy. The VBA Contracting Officer Representative (COR) for this contract will provide the Contractor the background investigation paperwork and a copy of the required confidentiality statement. 4. All deliverables, except where specified otherwise, shall be provided in one electronic copy to the COR. All deliverables shall be delivered via software compatible (type and version) with that used by the VBA and shall become the sole property of the VBA upon creation. Acceptable electronic media include MS Word, MS Excel, MS PowerPoint, MS Project, MS Access, MS Visio, AutoCAD, and Adobe Postscript Data Format (PDF). 5. The Contractor shall not deliver to the VBA any proprietary products or information, software, tools or systems unless specifically specified in an Enterprise Term License Agreement. Company financial information provided in invoices and other documents are exempted from this requirement. If the contractor believes further exemption is required to this requirement as necessary for effective or efficient execution of this task order, the contractor shall request a specific exception in writing to the COR and shall not provide the proprietary tools or information until written approval is received from the Contracting Officer (CO). 6. The Contractor will decorate the course navigational systems according to the 508 standards and bring them into compliance for major violations within this standard. Section 508 of the Workforce Rehabilitation Act is a law that requires federal agencies and their contractors to make their electronic and information technology accessible to those with disabilities. It outlines the minimum acceptable standards, such as the use of text labels or descriptors for graphics and certain format elements. The contractor will define core areas for improvement, provide a global transformation, and establish a library of regular expressions for pattern matching and global find and replace. Section 508 compliance with VA standards is mandatory and Contractor shall meet the most recently updated requirement specifications to comply (effective as of 18 January 2017), conformance to VA TMS templates and the associated standards; to include current SCORM (SCORM v1.2, 2004 edition) standards is mandatory. The Contractor shall execute any changes required to ensure compliance and/or conformance by modifying any aspect of the course navigational system that would prevent continued use of course materials is remedied as required for 508 compliance and conformance. 7. All VA information systems, including the system of the Contractor, must receive ATOs and complete other security requirements. This is a requirement to appropriately ensure the sensitive information of Veterans is appropriately protected. Essentially, everything within the Contractor s cloud platform, including the Contractor s accesses to their cloud platform and items within (containers, OSes, configurations, files and data), as well as the contractor s interfaces to VA count as a part of the contractor s information system. VBA expects to receive ATO certification in January, 2021. Therefore, contractor support would be required for recertification, expected January 2024. In support of recertification, the Contractor will provide technical support, mega-data reports, attend meetings and consult on action items and controls as needed. 4.3 Meetings For all meetings, the contractor shall be responsible for providing meeting materials, and administrative and facilitation support. Meetings will be conducted virtually, as approved by the Contracting Officer. 4.3.1 Post-award Kickoff Meeting The Government shall coordinate and facilitate a technical kickoff meeting following contract award, unless waived by the Contracting Officer. The kick-off meeting shall be held virtually. The Government shall specify dates and agenda. 4.3.2 Intermittent Project Status Reviews At the sole discretion of the Government, intermittent project status reviews may be conducted on an informal basis (by telephone or teleconference) on an as needed requirements approved by the Contracting Officer or Program Manager. Minutes shall be provided within three workdays after such meeting, in electronic format, compatible with VA systems (Word docx or PowerPoint). 4.3.3 Bi-Weekly Project Status Reviews As part of the maintenance and support included in the licensing, bi-weekly status meetings will to be conducted on the second and fourth Monday of each month or other day as requested by the Government. The Contractor is responsible for reporting the previous month s activities (including any risks, issues, or concerns, and actual or recommended actions for their mitigation), and projected activities for the following month. The discuss will include update on help tickets, enhancements to the software and when updates will be occurring. Minutes shall be provided within three workdays after such meeting. Minutes and/or status review documentation shall be provided in electronic format compatible with VA systems (Word docx or PowerPoint). 4.4 Onboarding Because this contract is Software as a Service, the Government does not anticipate that onboarding/background investigations will be required. However, if, during the Kickoff meeting it is determined that this is needed, the Contractor shall anticipate rapid onboarding of Contractor employees and shall ensure timely and accurate submissions of onboarding packet documents and timely attendance to previously scheduled and walk-in appointments associated with the onboarding process as described in Appendix D. The Contractor shall develop an on-boarding package plan containing necessary materials to begin on-boarding Contractor staff through VA s personnel security process 5.0 Specific Tasks and Deliverables The Contractor shall provide the specific deliverables described below within the performance period stated in Section 3 of this PWS, although the components may be modified at any time by VBA through the CO / COR in order to reflect changes in VBA training requirements. The Contractor shall identify all assumptions as to scope of required activities and number and type of components along with their technical approach. The Contractor shall perform the following: Task 5.1: Adobe Captivate Prime hosted ETLA single user 12 months Maintenance and Support The Contractor shall provide a Learning Management System (LMS) and user licenses, maintenance and support for 20,000 Global Video Services (GVS) customer learners. The LMS is Software as a Service, produced and managed by the contractor, hosted on web service data centers. The user licenses shall also allow assigned facilitators-controlled access to the GVS training on a 7x24 basis. Along with the access to the Service Level Agreement shall be define and guarantees 99.95% uptime availability for customer access. In addition, the LMS shall provide at a minimum the following features and capabilities. Dedicated CSAM - Customer Success Account Manager 24X7 Telephonic support 24X5 chat Support Unlimited Storage Global Deployment Access to reports that can be customized for running ad-hoc reports License Ownership - Subscription License Granted access to the software for the term of the contract and the Learner licenses can be re-assigned to another user on a need basis. Maintenance and Support - Covered for the entire period of performance as part of the ETLA, including bi-weekly status meetings Upgrades to latest versions, including coordination and planning using pre-production environment - Covered for the entire period of performance A video player interface: A modern Flat interface with a content player that plays virtually any kind of eLearning content in a seamless and consistent manner Book Marking, Note taking: Ability for learner to take notes and bookmark content such that they can jump back to the exact section in the video player which is of relevance. Mobile Learning: Native Mobile App on Tablet Devices, iOS, and Android native mobile app on Smartphones iOS, Android. Allow offline Consumption of training on Mobile with auto sync back Gamification: Points, Badges, Levels, Leaderboards, and group-based Gamification leaderboards that motivate amongst a group Social Tools: Discussion boards which allow peer to peer interactivity. Skill based Training: Ability to configure and track a variety of skills and levels within the LMS Learning Plans that automate training: Automatic enrollment based on various events Kirkpatrick Feedback Model, Notifications, Email: A mechanism to collect feedback from Learners as well as Training Managers. Configure and use within the product or capability to connect to existing email services such as outlook. Learners will be able to receive and send emails with attachments to instructors to receive feedback on homework and assignments. Course Efficiency Ratings: A proprietary method of ranking content based on feedback as well as quizzes score behavior for learners. Reporting: Customizable reports on various parameters and axis and the ability to filter reports on various criteria. Learner Transcripts Job Aids: Learning content that allows learners to get help even as they are doing their job. Ability to get to the job aid without having to enroll into a training again, or on a mobile handset. Announcements: Ability for administrators to broadcast Video messages to an ad hoc set of users. LCMS Capabilities: Provides the ability to load content once and reuse it across courses, and to modify and refresh content and create new versions and share content across Authors. Branding and Customization: Provides the ability to change the look and feel, and add custom logos, URL s, Color Themes, and Modular functionality that can be turned ON or OFF. Blended Learning eLearning with instructor led training and virtual classrooms: Ability to incorporate Instructor led training as well as virtual classrooms along with eLearning Multi Tenancy: Ability to have multiple accounts each dedicated to a tenant Migration: Tools and Templates that allow organizations to migrate from an older LMS to new LMS Learners can see different training based on location, language preferences Cloud Infrastructure: AWS hosting Content Delivery infrastructure: Bright cove, Akamai to serve content Security: SSO through SAML HTTPs Encryption of databases Virtual Private Clouds that can only be accessed through the API gateway Security: Certifications SOC 2 Security and Availability ISO 27001 Scalability: Load testing for up to 1.2 Million registered learners HTML 5 conversion of content: Ability to take virtually any type of content including, PDF, PPT, Video and convert it into HTML5 based standard that can be played fluidly through a single player Integration capabilities: Ability to work seamlessly and closely integrated with related toolsets or training delivery. Ability to publish content directly from authoring tool to LMS with one click of a button and integrated virtual classroom solution such that VC attendance is automatically recorded into LMS solution. Customer Success Account Management: Customer Success as a primary driver. A dedicated Customer Success Account Manager who is the single point of contact for an account and a secondary Customer Success Account Manager when the primary is unavailable. A 24x7 voice support and chat support along with an online help center support. Ability to proactivity track and report on enhancement request and help desk tickets. Notification of changes to system via updates or upgrades two weeks prior to launching the update to allow for adequate testing of new features and quality assurance checks by providing a sandbox environment Timely resolution to help desk ticket request and enhancements Provide, email, phone number and working hours for technical support team members UI branding based on style guides LMS adherence to SCORM version 1.2, SCORM 2004, AICC certified, xAPI compliant Can communicate with an LRS Home page can be customized by learner and departments. Integrated social learning Asynchronous communication (text, audio, video) Synchronous communication (text, video) System supports live training and webinar events Supports levels of certification (e.g. Project Manager 3, Project Manager 5) System supports creation, delivery, completion, and maintenance of certifications LMS data is automatically refreshed so that the most current information is always displayed on portals/dashboards Course equivalencies Upload and track non-SCORM content Offer content from other providers (HMM, LinkedIn and Getabstract) Users are automatically assigned courses based on role(s) Learning content can be made accessible directly through custom portals System suggests learning path based on skill identified by the user and guides the user For ILT based courses instructors can approve submissions and provide qualitative score Generate enrollment notifications by email, SMS, and mobile app APIs that can be called at regular intervals to exchange data with other systems Enable authorized administrative users to view the status of a learner including themselves by login into the system as the learner to troubleshoot users problems Supports course catalogs with customizable views Supports learning paths w/competencies Supports learning paths w/pre-requisites Supports course pre-requisites Supports learning programs Supports ability to exclude certain groups from required HR courses Supports a single course ID with multiple languages Supports a dropdown so that the user can choose a language for the course Ability to upload, configure, edit, assign, and deliver courses Ability to create, configure, assign roles, view, and edit learners Ability to review learner activity Configurable and automated email reminders/status to learners and managers Ability to deliver a set of defined contents to a defined learning group Ability for a teacher to enroll and mark attendance for a webinar or live training Administrator or designated role can moderate discussion threads Ability to create and assign competencies and assigned curriculum for a job role Ability for LMS to output high quality, user-friendly graphical reports, graphs, and charts Support access of the generated data through robust flat file Learner Transcript can be pulled using flat file at desired scheduled. Other reports can be scheduled to be sent over email Generate reports real-time or in batch Reporting is directly available to authorized LMS users on their local workstations System provides user dashboards (administrator, manager, staff) Flat intuitive UI The ability to delete learners and update their log in information such as name changes or email addresses For the purposes of estimation, please assume the following requirements, which the Government may add to or subtract from depending on the changing training requirements of VBA s Service and Staff office training requirements. Adobe Captivate Prime hosted ETLA single user 12 months 20,000 Quantity Any changes to these requirements will be completed through contract modification. Deliverable 5.1: Adobe Captivate Prime hosted ETLA single user 12 months Maintenance and Support Package Task 5.2: Adobe Connect Online Collaborative Classroom Delivery System The Contractor shall provide support for VBA s Virtual Learning platform. As VBA staff members are separated by distance across the United States it has become imperative to have a collaborative, intuitive digital learning solution that is accessible across multiple platforms. This includes Adobe Connect web conferencing software for online meeting collaboration, virtual classrooms, webinars and Adobe Training Tab for tracking and reporting. will provide a new set of collaborative opportunities (e.g. audio, video, desktop sharing, and whiteboard updates) for scheduled group discussions among any VBA staff members including students, training administrators, and staff as they choose to communicate with others across VBA. Some possible VBA uses for the application include but are not limited to: create an enhanced learning space not bound by physical space provide synchronous and asynchronous online lectures create collaborative content-building sessions improve communication and collaboration for hybrid classes mixed with online and on-campus students enable communication with others from geographically disparate Regional and District Offices provide locations for collaboration and advising enable our community to run department meetings, committees, research reviews, or present as guest speakers Provide online training and professional development coupled with virtual office hours to bring on demand anytime training to VBA Staff Provide technical training manuals that detail the interaction and functionality of the various processes with the system. The manual shall be written in layperson language and explain how different features work within the system and how to accomplish certain processes and procedures Provide tracking and reporting of room and license usage Provide maintenance and support, new versions and updates, including bi-weekly status meetings For the purposes of estimation, please assume the following requirements, which the Government may add to or subtract from depending on the changing training requirements of VBA s Service and Staff office training requirements. Adobe Connect Meeting Hosted Named Host license 100 capacity, 25 Quantity Adobe Connect Webinars on Demand 500 Seat Shared Room, 24 Quantity Adobe Connect Webinars on Demand 1500 Seat Shared Room, 9 Quantity Connect Training Host 1 user, 15 Quantity Any changes to these requirements will be completed through contract modification. Deliverable 5.2: Adobe Connect Online Collaborative Classroom Delivery System Package Deliverable 5.2a: Adobe Connect Meeting Hosted Named Host license 100 capacity Package Deliverable 5.2b: Adobe Connect Webinars on Demand 500 Seat Shared Room Deliverable 5.2c: Adobe Connect Webinars on Demand 1500 Seat Shared Room Deliverable 5.2d: Connect Training Host 1 user Task 5.3: Adobe Commercial Off-the-Shelf (COTS) Courseware Development Products The Contractor shall provide an integrated authoring tool for creation of eLearning content. The purpose if these COTS products are to maximize the instructional effectiveness, engagement and ease of update. The Developer licenses shall provide the administrators the ability to upload, create and develop Web Based Training (WBT) and testing material, provide editing capability for videos, provide professional multimedia creation and editing tools, screen casting tools, provide unlimited access package to royalty-free photos and other instructional media and using Adobe Captivate, Presenter, Stock and Premier. For the purposes of estimation, please assume the following requirements, which the Government may add to or subtract from depending on the changing training requirements of VBA s Service and Staff office training requirements. Adobe Captivate Hosted Enterprise Term License single user 12 months Quantity 175 Adobe Presenter ETLA 12 months single user, Quantity 175 Adobe Stock Unlimited Package, Quantity 35 Adobe Premier Creative Suite, Quantity 16 Any changes to these requirements will be completed through contract modification. Deliverable 5.3: Adobe Commercial Off-the-Shelf (COTS) Courseware Development Products Package Deliverable 5.3a: Adobe Captivate Hosted Enterprise Term License single user 12 months Deliverable 5.3b: Adobe Presenter ETLA 12 months single user Deliverable 5.3c: Adobe Stock Unlimited Package Deliverable 5.3d: Adobe Premier Creative Suite 6. Key Personnel The Contractor shall be responsible for managing and overseeing the activities of all Contractor personnel, as well as, subcontractor efforts used in performance of this effort. Contractor management responsibilities shall include all activities necessary to ensure the accomplishment of timely and effective support, performed in accordance with the requirements contained in the PWS. Since the Government is purchasing SaaS and COTS products, Key Personnel are not required. However, the Contractor must provide their plan for addressing customer service, maintenance, updates and the point of contact and personnel to support the bi-weekly meetings in the proposal. Back-up personnel must be provided as needed. 7.0Performance Metrics The COR will utilize Quality Performance Standards throughout the life of the contract to ensure that the Contractor is performing the services required by this PWS in an acceptable level of performance. 7.1 Quality Assurance and Monitoring (QA&M) The Contractor is responsible for the quality of all work performed. The Contractor will be monitored and assessed throughout the TO period of performance as to either meeting or not meeting the requirements in the PWS and the Performance Requirements Summary. 7.2 VA Resource Space No VA Resource Space is required for the work described in this PWS. 8.0 Glossary of Abbreviations and Acronyms Acronym Description API Application Programming Interface ATO Authority to Operate ASP Active Server Pages BI Background Investigation CFR Code of Federal Regulations CO Contracting Officer COR Contracting Officer s Representative COTS Commercial off the Shelf EDW Enterprise Data Warehouse ETLA Enterprise-Wide Licensing Agreement FAR Federal Acquisition Regulation FTR Federal Travel Regulations GFI Government Furnished Information GUI Graphical User Interface GVS Global Video Services ILT Instructor-led Training ISO Information Security Officer LCMS Learning Content Management System LMS Learning Management System OPM Office of Personnel Management PDF Portable Document Format PII Personally, Identifiable Information PWS Performance Work Statement SaaS Software as a Service TO Task Order QA Quality Assurance UI User Interface VBA Veteran Benefits Administration 8.1 Performance Requirements Summary Applicable PWS Paragraphs (Paragraph #) Required Service (Performance Requirements) Standard (Performance Standards) Maximum Allowable Degree of Deviation Requirement Acceptable Quality Level (AQL) Method of Surveillance (Quality Assurance) Remedies Task 5.1 Deliverables: Learning Management System (LMS) user licenses, maintenance and support package Deliverables are completed in an accurate and timely manner and available with specifications provided in Task 5.1. Determined by COR based on deliverable quality, completeness, timeliness. Bi-weekly review of issues, concerns and delivery of stated tasks in 5.1 Update of service provided to agreed-upon level of product support. Task 5.2 Adobe Connect Online Collaborative Classroom Delivery System Package Deliverables are completed in an accurate and timely manner and available with specifications provided in Task 5.2 Determined by COR based on deliverable quality, completeness, timeliness. Bi-weekly review of issues, concerns and delivery of stated tasks in 5.1 Update of service provided to agreed-upon level of product support. Task 5.3 Adobe Commercial Off-the-Shelf (COTS) Courseware Development Products N/A COTS product N/A N/A N/A Applicable PWS Paragraphs (Paragraph #) Required Service (Performance Requirements) Standard (Performance Standards) Maximum Allowable Degree of Deviation Requirement Acceptable Quality Level (AQL) Method of Surveillance (Quality Assurance) Remedies Task 5.1 Deliverables: Learning Management System (LMS) user licenses, maintenance and support package Deliverables are completed in an accurate and timely manner and available with specifications provided in Task 5.1. Determined by COR based on deliverable quality, completeness, timeliness. Bi-weekly review of issues, concerns and delivery of stated tasks in 5.1 Update of service provided to agreed-upon level of product support. Task 5.2 Adobe Connect Online Collaborative Classroom Delivery System Package Deliverables are completed in an accurate and timely manner and available with specifications provided in Task 5.2 Determined by COR based on deliverable quality, completeness, timeliness. Bi-weekly review of issues, concerns and delivery of stated tasks in 5.1 Update of service provided to agreed-upon level of product support. Task 5.3 Adobe Commercial Off-the-Shelf (COTS) Courseware Development Products N/A COTS product N/A N/A N/A REQUEST FOR INFORMATION SOURCES SOUGHT Task Deliverable ID Deliverable Description 5.1 5.1 Adobe Captivate Prime hosted ETLA single user 12 months Maintenance and Support Package Available for use first day of PoP Updates, version releases, and maintenance and support will be provided throughout the PoP 5.2 5.2a 5.2b 5.2c 5.2d Adobe Connect Meeting Hosted Named Host license 100 capacity Package Available for use first day of PoP Updates, version releases, and maintenance and support will be provided throughout the PoP Adobe Connect Webinars on Demand 500 Seat Shared Room Package Available for use first day of PoP Updates, version releases, and maintenance and support will be provided throughout the PoP Adobe Connect Webinars on Demand 1500 Seat Shared Room Package Available for use first day of PoP Updates, version releases, and maintenance and support will be provided throughout the PoP Connect Training Host 1 user Package Available for use first day of PoP Updates, version releases, and maintenance and support will be provided throughout the PoP 5.3 5.3a 5.3b 5.3c 5.3d Adobe Captivate Hosted Enterprise Term License single user 12 months Package Available for use first day of PoP, billed monthly Updates, version releases, and maintenance and support will be provided throughout the PoP Adobe Presenter Available for use first day of PoP, billed monthly Updates, version releases, and maintenance and support will be provided throughout the PoP Adobe Stock Available for use first day of PoP, billed monthly Updates, version releases, and maintenance and support will be provided throughout the PoP Adobe Premier Creative Suite Available for use first day of PoP, billed monthly Updates, version releases, and maintenance and support will be provided throughout the PoP Appendix B: Schedule of Deliverables