Customers phone in service requests to WWC’s call center at a variable and unpredictable rate. However, calls are received each and every day. Wet weather, such as rainfall or snowmelt, generally affects the number and frequency of requests for service due to SBU. Severe weather can lead to a very large increase in call volume.
Solicitation Number Solicitation Description Purchasing Agency Delivery Point Submission Ending Date/Time 5400026752 CALL CENTER SERVICES Materials Mgmt Ofc Spartanburg, SC 05/31/2024 11:00:00 AM Attachment Type Attachment Type Attachment Type Bitmap (bmp) Extensible Markup Language (xml) Microsoft Power Point (ppt) Microsoft Word (doc) Moving Picture Experts Group (mpg) Microsoft Excel (xls) Tagged Image File (tif) Adobe Portable Document Format
CDC CALL CENTER SERVICES Solicitation ID/Procurement Identifier: 75D301-24-Q-77458 Ultimate Completion Date: Sat Mar 31 17:00:00 GMT 2029
Bid Details Contact Center Staff Augmentation Active Browse Awarded Bids Download Bid Package Bid Details Agency Name Memorial Healthcare System - South Broward Hospital District Bid Writer Andrew Thompson Bid ID RFP-RFP-45-0-2024-/AT-0-2024/AT-0-2024/AT Bid Type RFP - Request for Proposal Broadcast Date 04/05/2024 12:00 PM Eastern Fiscal Year 2024 Due Date 05/03/2024 12:00 PM Eastern Bid Status Text None Additional Registration (NEW) NONE Scope of Work To supplement the MHS Patient Access Center’s efforts to schedule appointments, manage, audit, and provide reporting on calls while following all HIPPA, Florida State and Federal regulations. This Request for Proposal (RFP) is considered ...... Show More Documents Download all documen...
TitleCall/Contact Center ServicesIDBPM035353Alternate IDLot #1Round #2StatusOpen[imp]OpenClosedResponses OpenedApprovedDraftDue / Close Date (EST)Due / Close Date (EST)Solicitation TypeRFP: Double Envelope ProposalPublic NoticePORFPRequest for Information & PricingRequest for InformationRequest for QuoteTechnical Envelope (Multi-Step)RFR - CATS SpecificFinancial Envelope (Multi-Step)IFB: Invitation for Bid IFB: Invitation for Bid (w/ Min Quals)Price
Center Services NIGP 91832 Consulting Services (Not Otherwise Classified) NIGP 91867 Human Services Consulting, Including Mental Health Consulting NIGP 94812 Ambulance Services, Non-emergency (See 990-37 for Emergency Ambulance Services) NIGP 95235 Elder Abuse Prevention Services NIGP 95243 Family and Social Services, Including Shopping and Buying Services NIGP 95262 Mental Health Services: Vocational, Residential, Etc.
The Contractor shall provide all personnel, equipment, training, and facilities except as excluded within the PWS.Below are the characteristics of this requirement:Demonstrated experience in providing scalable call center services at the volumes identified in the chart below, between the hours of 8:00AM to 8:00PM Eastern Monday through Friday except for Federal holidays or when the Government facility is closed.Table 1: Annual Estimated contact volume
