its “Sentinel Secure Chat” solution currently in place at the Air Operation Centers (AOC) in Al Udeid Air Base (AUAB), Qatar, and Shaw Air Force Base (AFB), SC for AFCENT.
Live Chat Technology Solution Bid Number: RIP-250-2019 Due Date: 6/14/2019 8:00 AM PDT
support Distributed Multi-User Chat, fast connect/reconnect, forms, group and one-to-one chat, archiving, and, auditing-Must be developed in the United States and able to federate to other XMPP chat solutions-Must provide help Desk support is provided via web and email with guaranteed 72-Hour, M-F, 0900-1700 EST Response TimeThe Government intends to negotiate a sole-source contract with the manufacturer of the required products:Trident Systems Incorporated10201
specific software Description: San Jose State University is delighted to announce an informal Request for Proposal (RFP), hosted on the GovSpend platform, for a state-of-the-art Live Chat/Chabot solution.
currently being used by the US Air Force as a chat solution.
The purpose of this Request for Proposal (RFP) is to solicit proposals from qualified software companies interested in providing integrated Chat Bot and Live Chat software solutions that can be integrated into CSU websites to assist with providing answers to questions from prospective students, current students, and parents on the application process and other available student services for the California State University system.
specific time periods (i.e., holidays, etc.). 4.2.2.11 Call center solution shall include a chat solution (i.e., chat bot, live agent chat, etc.). - OPTIONAL 4.2.2.12 Call center solution shall integrate with Microsoft Teams availability status. - OPTIONAL 4.2.2.13 Call center solution should have the ability to route calls (i.e., first come first served, round robin, etc.). 4.3.
