INTERACTIVE VOICE RESPONSE TESTING Solicitation ID/Procurement Identifier: 1333LB23P00000019 Ultimate Completion Date: Mon Jul 15 17:00:00 GMT 2024
R25PN24007 - REQUEST FOR INFORMATION – INTERACTIVE VOICE RESPONSE SYSTEM PROJECT Project Description :The TTC is seeking responses to this Request for Information (RFI) from suppliers who have the ability to supply a product that meets the criteria mentioned within this RFI, and/or provide insight on what alternative solutions can be offered, as applicable.
Bid Details Planholder Interactive Voice Response Active Browse Awarded Bids Download Bid Package Bid Details Agency Name Pinellas Suncoast Transit Authority ( Part of Demandstar Extended Network ) Bid Writer Ana Owen Bid ID SS-SS 23-340390 Bid Type SS Broadcast Date 04/13/2023 4:00 PM Eastern Fiscal Year 2023 Due Date 05/04/2023 10:00 AM Eastern Bid Status Text None Additional Registration (NEW)
Bid#257 - Interactive Voice Response Payment System RFP Bidcontact:Please log in to view Bid contact informationIssuing agency:City of Fort Lauderdale, FLSee other Bids by this agencyBid Comments: The City of Fort Lauderdale, Florida (City) is seeking qualified, experienced and licensed firm(s) to provide an Interactive Voice Response Payment System for the City, in accordance with the terms, conditions, and specifications contained in this Request
General Information BAVN ID: 36133 Category:Personal ServicesType: Request For Proposal Description: The City of Los Angeles Department of Building and Safety is seeking proposals from interested firms to replace the Interactive Voice Response (IVR) system. The IVR provides two applications: Automated Inspection Request System (AIRS) and the Inspection Call Back System (ICBS), both of which are essential to the Department’s daily operations.
The Interactive Voice Response System must be available for customers 24 hours a day, 7 days a week, accommodate at least 50 simultaneous calls, and allow customers to interact with the Department's system via their telephone keypad to schedule and obtain information about their inspections.
One of the requirements of the CRM system modernization effort is to enhance the Call Center CSR’s efficiency by using the phone number and other information collected by Interactive Voice Response to first identify the caller, and then automatically display the caller’s information in a CRM screen.In order to meet this requirement, PBGC requires the purchase of 115 high availability InGenius software subscriptions for call agents and supervisors.
