Opening: No Description: The City of Burnaby is requesting Proposals from qualified and experienced Proponents to provide and implement a contact centre management solution, specifically MS Dynamics 365, for the City's Customer Service Centre, as further detailed herein.
Contact Centre IVR Platform Project Description :This ACAN is to support the renewal of current subcribtion of PureCloud. The University of Calgary has purchased the C20/AS Ribbon Solution which may replace the need for the University to use PureCloud. The implementation of the new system will require 12-24 months to complete to be fully functional.
Government Contact Centre Services (GCCS) Stream 1 : Enterprise Contact Centre Services ECCS Project Description :Description of Requirements: The Government Contact Centre Services (GCCS) – Stream 1: Enterprise Contact Centre Services (ECCS) Request for Supply Arrangement (RFSA) Refresh is being issued by Shared Services Canada (SSC) to provide competitive ECCS services to SSC clients.
As such, network costs will be considered to determine the vendor of choice, the vendor will provide a fully managed, hosted PBX and Contact Centre solution as well as supply, manage, and replace... See more
Submissions marked "COR6197 – Hosted Contact Centre Solution (Telephony)" will be received by the City of Regina, Procurement Branch, 2476 Victoria Avenue, P.O. Box 1790, Regina, Saskatchewan, S4P 3C8, no later than 2:00 p.m. Central Standard Time, on June 29, 2023.
tab=openOpportunitiesICBC is seeking to one Proponent to design, implement, integrate, license, host and support a cloud-based call centre technology. It is ICBC’s expectation that Proponent provide a cohesive and integrated cloud contact centre solution that will replace ICBC’s current platform.Prospective suppliers can access the solicitation documents and submit proposals through ICBC's Bonfire portal.
RFP-2023-PVMD-447 - PRESTO Contact Centre (“CC”) Project Description :
